EVERYTHING YOU NEED TO KNOW
It is our mission to re-establish the relationship between man and nature by reconnecting us to nature through the consumption of organic, water-sensitive, chemical-free produce and products that you can trust
Your order will be delivered every Friday between 11 am and 6 pm.
We work on a weekly cycle where the online shop opens at 8 am every Saturday and closes at 12 pm the following Wednesday. So, for the organised ones amongst us, you can do your shopping in advance but you will only receive your order on Fridays. For the lastminute.com ones amongst us, the latest you can order is Wednesday morning before 12 pm to receive your order on the Friday of the same week.
Please note: This means that Wednesday morning (before 12 pm) is the latest you can order for the same week (Friday) delivery.
TIP: Plan your 30 minute online shop at The Urban Farmer store into your schedule. The convenience of getting all your organic, chemical free, home made, love filled produce delivered weekly is such a joy and a blessing. Once you are in the habit of ordering in advance and while your fridge still has food in it, you will wonder how you ever did it differently. Yay for Fridays food delivery day!
Yes you can collect your order. You are welcome to collect your order from 36B Liverpool Street, Hout Bay. The only requirement here is that you collect your order within the 1.5 hour window alerted via a WhatsApp message. The reason for this is that we do not want your order sitting out for longer than that, this could spoil the perishable produce.
We currently deliver to the following areas:
Not all the fresh produce is available during the shopping period, which is Saturday 8 am to Wednesday 12 pm for delivery on Friday between 11 am and 6 pm. The reason for this is that we are truly farm to folk and some of our farms need time to harvest your veg, milk the cows and gather the eggs. This means that ‘immediate convenience’ is not always possible and that I need to place my orders a few days in advance. So, please note:
Mysthill milk, yoghurt and cream and Trump and Timbal Coffee cuts off on Monday at 4:30 pm – We have other milk and yoghurt options open until Wednesday 10 am.
Farmer Angus eggs and Made at Home cuts off on Tuesday at 1 pm.
All other products are available during the full shopping period of Saturday 8 am – Wednesday 12 pm.
TIP: Make sure to shop between Saturday 8 am and Monday 4:30 pm to ensure you get Mysthill dairy and Farmer Angus eggs
Sometimes, against all odds there are complications and not all produce is delivered. When it comes to small farmers and small producers, things just don’t always go according to plan. For example a given crop might have its own plan and something showing online as available is against natures will. This can also be the case with the not so small producers, in other words, sometimes and against all our efforts, things don’t happen as we wish and you may be short delivered on your order. We do everything in our power to avoid this happening, but in the case that it does, we promise to refund your short order within 3 days by the option you have chosen during checkout. IE either into your online wallet or EFT into your account
TIP: Endeavour to try develop a sense a flexibility, sometimes not getting exactly what we want comes with delicious surprises and gifts.
Please watch this space, we are in the process of creating pre selected grocery boxes for those wanting the convenience of a personal shopping assistant.
WHAT YOU CAN LOOK FORWARD TO:
4 sizes | Individual | Family of 2 | Family of 4 | Family of 6
The Basic Box – seasonal organic fruit and veg only
The Vegan Box – seasonal organic fruit and veg with a selection of vegan products
The Vegetarian Box – seasonal organic fruit and veg with a selection of vegetarian products
The Flexitarian Box – seasonal organic fruit and veg with a selection of products including dairy and meat.
The Full House Box – seasonal organic fruit and veg with a selection of meat and dairy products, milk alternative, vegetarian and vegan. As well as basic cleaning and basic grooming. Excluding face care.
The Detox Box – seasonal fruit and veg with juices, herbs and remedies to detox the body – this will include detox guidelines
The Vibrant Health Box – seasonal fruit and veg with a selection of superfoods and potent plant food to ensure the best and most vitally vibrant version of yourself
TIP: Make use of The Full House if you are going away to a self catering spot for the holidays. It is also great if you just want to see what a basket of healthy chemical free living will cost
TIP: Mix and match boxes according to the various family member lifestyles. These boxes have been created for families who’s members have different lifestyle choices. So if only you or anyone person in your family is vegan, then take The Vegan Box Individual and The Flexiterian Box Family of 2
If you would like to cancel all or part of your order you may do so by emailing email@example.com
For cancelation of orders which include Mysthill, Made at Home and Trump & Timbal we must receive notice by no later than Monday 2 pm.
For cancelation of all other produce we must receive notice by 2 pm on Tuesday.
No cancelations will be accepted from 1 pm Tuesday.
Yes you can repeat an order. Make sure to select add to list, which is under add to cart in the shop page. These items are then added to a list which can be found in the drop down of your account at the top right of any given page. Once the list is selected simply select add to cart option to the right of the products listed and bobs your uncle, your favourite and regular buys will be added to your cart without you having to search for them every week.
TIP: Remember to take some time to peruse the site as we are continually adding new produce.
All our fruit and veg is organic! We have tried to keep the vast majority of the rest of our products local and organic, there are however some imported products and this is only because we are unable to find these products locally. Our focus is to support local and small producers and to provide you with the freshest and most high frequency food. Our favourite suppliers are those who make their produce in their own home. For us, the more life force in the way of energy from children and lovers and animals running around the kitchen the better.
The Same goes organic, personally 95% of the food I eat is organic and all this food is on offer here. If it is not organic, there are some organic ingredients in the produce and it is always made with love and in small batches.
As far as absolutely possible we use biodegradable, glass, paper or no packaging. I give my suppliers (who normally use plastic) the biodegradable bags to pack in for me and most happily oblige. Sometimes and especially in the case of dairy and meat, plastic is impossible to avoid. Where there is glass alternatives we always go for glass.
Your order is packed in cardboard boxes which we encourage you to return so we can reuse them. Please collect them and give them to Daniel, our wonderful delivery guy.
Yes, please do. All glass can be returned. Not all glass gets a deposit back, but please return in case it does. Mysthill and Oh Oat Milk will give a deposit back for the glass. For each glass bottle you return we will refund you R6 and this will be refunded on the first Monday of every month.
Please give your glass to Daniel when you delivers your weekly food box.
TIP: Keep your boxes in the garage and collect your rinsed glass bottled in them. Each week Daniel will collect them.
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